Store: catalog, orders, cart recovery and loyalty
Show your products on WhatsApp, take orders and collect payment through your own gateway, connect your online store, and reward customers with points.
The Store section has three tabs: Catalog, Orders and Loyalty. Connecting your online store and cart recovery live in Channels & integrations, and payment gateways live in Settings.
Catalog and WhatsApp orders
- Create your products in Meta Commerce Manager. The catalogue lives there; the platform reads it and does not store it.
- In the Catalog tab enter the Catalog ID and currency, save, then click Test the catalog to list a few products.
- Orders customers place on WhatsApp arrive under Orders, WhatsApp orders, with items, total and status.
- Move the order status forward and create a Payment link to send to the customer.
Your own payment gateway
To send payment links, connect your account under Settings, Billing & payouts, Receive payments. Paymob, Tap and Stripe are available, and the money goes straight to your account. The same gateway is used for WhatsApp orders, booking deposits, courses, memberships and quotes. Only the account owner can change gateways.
Connecting your online store and cart recovery
- Under Channels & integrations, Other channels, Stores, connect Salla or Zid by signing in, or WooCommerce or Shopify with a webhook URL and key.
- Install the ready-made automations such as order confirmation, status updates and review requests.
- In Cart recovery turn reminders on, set the Reminder steps and Minimum cart value, and follow abandoned carts and the recovery rate.
- Store orders appear under Store orders as a read-only record; the store is the source of truth.
Loyalty program
In Loyalty set your Earn rules (such as spend, first purchase or birthday), then Tiers and Rewards, and follow members and redemption codes.
Order and cart messages sent on the official number outside the 24-hour window need an approved WhatsApp template.