Subscription, wallet and invoices
How to choose and change your plan, top up the wallet, and follow invoices, usage and AI credits.
Everything about paying for the platform is under Settings, Billing & payouts, in the Subscription, Invoices and Wallet tabs. Your plan limits and usage are in the Plan & usage tab.
Choosing and changing your plan
- In Subscription pick a plan, or click Start free trial if one is offered. The trial is once per account.
- Enter a coupon code if you have one and click Apply coupon, then choose an available payment method and pay.
- To switch plans click Change plan. An upgrade takes effect immediately and is reduced by the unused value of your current plan; a downgrade takes effect at the end of the period, and you keep your current plan until then.
- You can cancel a scheduled change, pause the subscription, or choose Cancel at period end.
Wallet and renewal
- Top up the wallet with Top up and review every movement in the Statement.
- Choose how you renew: from the Wallet, so the plan renews itself while there is enough credit, or from the Payment gateway.
- On usage-based plans, template messages are deducted from the wallet by category, replies inside the 24-hour window are free, and incoming messages are never blocked even when the balance runs out.
- After a plan ends you may get a short grace period to renew before features stop.
Invoices, add-ons and AI credits
- Download your invoices as PDF from Invoices. Prices are shown with VAT according to your billing country.
- Some features are paid add-ons installed from the Marketplace, or included in a higher plan.
- The monthly AI credits in your plan are under AI & voice, AI credits, where you choose what happens when the allowance runs out or use your own key.
If your account belongs to an agency, you will see the agency's own plans and prices; contact the agency directly with questions about them.